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On-Site IT Support
"Let's get the IT guy in here so it'll be fixed when we get back from lunch."

 
Case Study
Industry: Defense Contracting
Location: Global
Problem:
Grew from 12 to 100+ faster than their current IT systems could handle.
Solutions:
IT Consulting, Help Desk, Hosted Servers 
View Details
 
TMI met with the company and assessed their technology needs. It was determined that based on their requirements they needed to take their existing data and move it to server technology.
We put together an implementation for an infrastructure that would best fit their growing business. Given that most of their employees were remote and spread across the globe, it was determined that they could make use of Exchange, Remote Connectivity, and File Sharing capabilities. We implemented a dedicated Hosted Exchange, SSL-VPN, and File server at our data center that provided them with high availability services, as well as the ability to expand their infrastructure easily with growth.
Because of the time differences between our company and their various employees we were presented with an additional challenge in coordinating support for remote users upon the migration. To ensure a smooth transition, our 24x7 help desk employees were notified of the potential request for help, and given detailed information on migration instructions, as well as the client’s infrastructure. This allowed us to provide seamless support at any time of the day through the project. 
 
tmi 2.0:

Overview

Sometimes you'll need more than remote help, and TMI will deploy certified IT professionals as your business needs them. Whether it’s a single deployment to fix an isolated problem or regularly scheduled IT support visit, your complete satisfaction is our primary goal.

Unscheduled Deployment

Unscheduled deployment is the most popular way that most companies make use of our IT professionals, typically for issues too complex to be handled remotely. In a normal scenario the Help Desk triaged your issue and determined that it could not be handled remotely. When they have assessed your need for an engineer onsite, they schedule one to be deployed to your location at a time convenient for you.

If you feel more comfortable dealing with an onsite engineer rather speaking over the phone, you can request onsite deployment at any time. 

Schedule Onsite IT

At TMI we understand that some businesses require more than single deployment when there is an issue. They want regular ongoing IT professional services but don't have the budget or the full-time requirement to hire an on-staff IT professional. In these scenarios we suggest outsourcing your IT needs to TMI. We can work with you to schedule a regular visit from the same TMI professional. While on-site our TMI pro will be your company's "IT Guy," assisting you with any and all of your technical issues at the same time as often as your business requires.