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Case Study
Industry: Defense Contracting
Location: Global
Problem:
Grew from 12 to 100+ faster than their current IT systems could handle.
Solutions:
IT Consulting, Help Desk, Hosted Servers
View Details
TMI met with the company to assess their changing technology needs. It was determined that, based on their current requirements, they would benefit from moving their existing data to advanced server technology that would best fit their growing business. Given that most of their employees were remote and spread across the globe, it was determined that utilization of Exchange, Remote Connectivity, and File Sharing capabilities would give them the secure mobility required. We implemented a dedicated Hosted Exchange, SSL-VPN, and File server at one of our data centers to provide them with high- availability services as well as the ability to expand their infrastructure easily with growth.
Addressing the time differences between our company and their various employees, we were presented with an additional challenge in coordinating support for remote users after the migration. To ensure a smooth transition, our 24x7 help desk employees were notified of the greater potential for help requests and given detailed information on migration instructions, as well as the client’s infrastructure. This allowed us to provide seamless support at any time of the day throughout the project and eliminated the possibility that end-users would be adversely affected.
Addressing the time differences between our company and their various employees, we were presented with an additional challenge in coordinating support for remote users after the migration. To ensure a smooth transition, our 24x7 help desk employees were notified of the greater potential for help requests and given detailed information on migration instructions, as well as the client’s infrastructure. This allowed us to provide seamless support at any time of the day throughout the project and eliminated the possibility that end-users would be adversely affected.
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