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History
"If you take good care of your customers' needs, your business will take care of itself."

 
Case Study
Industry: Defense Contracting
Location: Global
Problem:
Grew from 12 to 100+ faster than their current IT systems could handle.
Solutions:
IT Consulting, Help Desk, Hosted Servers 
View Details
 
TMI met with the company to assess their changing technology needs. It was determined that, based on their current requirements, they would benefit from moving their existing data to advanced server technology that would best fit their growing business.  Given that most of their employees were remote and spread across the globe, it was determined that utilization of Exchange, Remote Connectivity, and File Sharing capabilities would give them the secure mobility required. We implemented a dedicated Hosted Exchange, SSL-VPN, and File server at one of our data centers to provide them with high- availability services as well as the ability to expand their infrastructure easily with growth.
Addressing the time differences between our company and their various employees, we were presented with an additional challenge in coordinating support for remote users after the migration. To ensure a smooth transition, our 24x7 help desk employees were notified of the greater potential for help requests and given detailed information on migration instructions, as well as the client’s infrastructure. This allowed us to provide seamless support at any time of the day throughout the project and eliminated the possibility that end-users would be adversely affected. 
 
related topics:
tmi 2.0:

Founded in 1999 by TMI President David Isaacson

Since 1999, TMI has been making enterprise-level IT solutions affordable to small and mid-size businesses and non-profit organizations.  David Isaacson, with his proven IT savvy, started the business with very little capital, a dozen loyal customers, and an unyielding commitment to customer service.  Over the years, TMI has grown successfully and responsibly, maintaining the highest levels of service for each customer.   TMI serves hundreds of businesses based in the Washington DC Metro Area, as well as their remote offices around the US and the world.  As we have continued to grow, TMI has remained dedicated to Isaacson’s commitment to customer service.

Continued Growth

Through more than a decade of fast-paced technology changes – new operating systems, new hardware and software, changes in how and where technology is used, the evolution of cloud computing, and the ever-increasing importance of data security – TMI has thrived.  To stay ahead, TMI has continued to invest in top IT professionals and infrastructure, including two highly secure data centers.  Our people live and breathe the most current technology and maintain an impressive list of certifications from top technology partners such as Microsoft, Dell, HP, Symantec, and other industry leaders. 

 

Isaacson’s passion for delivering a great customer experience has been, and will continue to be, the cornerstone of TMI’s corporate culture.